Improve online web portal helpline

Kashmir Times. Dated: 3/7/2018 2:58:37 PM

Dear Editor,
Outdated Grievance-portal on website of Prime Minister should be improved on lines of CPGRAMS (www.pgportal.gov.in) with more added features: Similar reforms needed for web-portal helpline.rb.nic.in at website of President of India
Outdated but very popular grievance-portal on website of Prime Minister with approximately daily 2500 hits needs a total overhaul on lines CPGRAMS portal www.pgportal.gov.in has been improved in January 2018, even having some more improvements which presently are not on www.pgportal.gov.in
However web-portal at website of Prime minister should continue to accept special characters and suggestions as at present. Added feature should be that outcome of the submissions should be e-mailed to those making submissions without requiring them to visit the portal to know the outcome. Moreover if some submission is somehow wrongly forwarded to some an unconcerned authority, then it should be duty of the unconcerned authority to further transfer it to the appropriate authority rather than closing the matter.
Similar improvements are needed for web-portal helpline.rb.nic.in at website of President of India.
--Madhu Agrawal
1775 Kucha Lattushah
Dariba, Chandni Chowk
DELHI 110006 (India)

 

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