Money-minting anti-consumer tactics of GoAir

Kashmir Times. Dated: 11/3/2018 3:05:29 PM

Dear Editor,
I travelled on 29.10.2018 by GoAir flight-number 145 from Delhi to Ranch with seat-number 6A and PNR-number DE164B having pre-booked meal. I was offered to choose from four options where I opted for a combo of Popcorn-Lays-Juice. But the flight-staff expressed inability to deliver the same as Popcorn was not available, desiring me to choose from other available options none of which were acceptable to me. I requested to change unavailable Pop-Corn with Cashew-Nut which both had the same price of rupees 150. But the flight-head Kurush refused to do so showing me the menu-card where in very tiny letters it was written -Terms and conditions apply, Subject to Availability. It is very usual tactics to avoid responsibility by all anti-consumer bodies to save them from legal technicalities. There was no complaint-book to lodge complaint.
It is also noteworthy that GoAir menu-card offers even packaged food-items at highly exorbitant list-price than available in market like Paper-Boat and Aerated Beverages which are priced at rupees 100 each. I then cancelled my return-fight from Ranchi to Delhi by GoAir on 30.10.2018.
Directorate General of Civil Aviation and Department of Consumer Affairs should take action against GoAir and arrange adequate compensation in addition of food-cost for not being able to deliver the goods even though it was charged with the ticket-cost. It should be ensured that all packaged food-items in all domestic-flights may be sold on normal market-price rather than exorbitant price printed on items especially for airliners.
—Subhash Agrawal,
1775 Kucha Lattushah
Dariba, Chandni Chowk Delhi.



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