- Home
- Letters
CPGRAM loses effectiveness with just 500 characters allowed for lodging complaints for five important deptt.
Kashmir Times. Dated: 12/11/2019 11:10:19 PM
Dear Editor,
It refers to modifications done in web-portal Centralized Public Grievance Redress And Monitoring System (CPGRAM) wherein just 500 characters are allowed to be posted as complaints for six departments namely Post, Telecommunication, Banking, and Insurance attracting maximum use of web-portal. For rest others normal 3000 characters are allowed on posted complaints. It is rather impossible to convey a complaint in just 500 characters. Department of Administrative reforms and public Grievances managing CPGRAMS portal should restore character-limit of 3000 for these important departments. Also web-portal should be further simplified by removing restriction of special characters in posted complaints. Portal should also incorporate feature to accept Suggestions like exists on similar web-link available on website of Prime Minister.
—Madhu Agrawal,
1775 Kucha Lattushah Dariba, Chandni Chowk Delhi.