Ban service-charges by restaurants and hotels : Tips should be totally banned

Kashmir Times. Dated: 2/28/2020 1:09:53 AM

Dear Editor,
It refers to highly irresponsible Guidelines No. J-24-9-2014-CPU(pt.) dated 21.04.2017 issued by Department of Consumer Affairs (Government of India) wherein consumers going to hotels and restaurants for enjoying food are advised to approach Consumer Disputes Redressal Forum against malpractice of certain restaurants and hotels charging compulsory service-charge in their invoices instead of the Department imposing ban on such levying of service-charges or even providing column for tip. Guidelines doubt of some under-the-table deal with associations of hotels and restaurants, because every one knows that consumers go to hotels and restaurants for enjoyment and relaxation rather than fighting for their rights through cumbersome court-procedures. Central government should go ahead with its proposal to reduce GST on services provided by restaurants including also by air-conditioned ones to 12-percent slab by abolishing corruption-generating provision of Input-Tax-Credit (ITC) of raw material. Any objection by restaurant-owners against abolition of ITC must not be entertained.
--Subhash Chandra Agrawal
1775 Kucha Lattushah
DELHI 110006 (India)

 

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